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Returns & Refunds

Returns Information

GMHB Return & Refund Policy

 

We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it.

If you want to return the item, please contact us within 30 days of receiving the order at info@gmhb.store . If you have discovered our fault, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with an explanation.

WARNING: Personalized products are one of a kind and has been manufactured only for you. Therefore, we cannot exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect. Other items that are not eligible for returns include:

  • Clearance items

  • Gift cards

  • Personalized items

  • Items marked “non-returnable”

  • Items you have assembled

  • Open Box Item

Please contact us at info@gmhb.store for a return authorization and a return label; provide a detailed explanation of the issue or defect. We do not issue refunds if you do not provide a reason for returning the item or if you send it back without a return authorization.

Refunds for returned items will be issued to the original payment method you used when placing your order.

  • Please consider that if there is nothing wrong with the product and the customer just had a change of mind, all or part of the shipping expenses for returning the item may remain the responsibility of the customer.

  • If there was some type of defect or supplier error the return shipping cost will be the responsibility of GMHB Store.

The returned product must not be used and should be returned in its original packaging.

Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.

 

SALE POLICY
Items purchased before or after any promotional sale, are not subject to any price adjustments in regard to sale pricing.

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If you still have additional questions about returning the item, feel free to contact us at info@gmhb.store

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